Privacy Policy for Wander Anchor Experiences
Wander Anchor Experiences is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with Australian privacy laws, including the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy applies to personal information collected by our site and through our services, including bespoke travel itineraries, adventure tour planning, luxury travel experiences, group expedition management, sustainable tourism initiatives, destination wedding arrangements, corporate travel solutions, and immersive cultural tours.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services and conduct our business operations. The types of personal information we may collect include:
- Name, contact details (e.g., address, email, phone number).
- Passport details, visa information, and other travel identification.
- Date of birth, nationality, and gender.
- Payment information (e.g., credit card details), which is processed securely.
- Travel preferences, dietary requirements, health information relevant to travel (e.g., allergies, medical conditions), and special requests to facilitate your travel arrangements.
- Information about your interactions with us, including your service inquiries and feedback.
We collect personal information directly from you when you:
- Make an inquiry or request information about our services.
- Book or inquire about a travel service.
- Subscribe to our newsletters or participate in promotions.
- Provide feedback or contact us through our online platform or other channels.
We may also collect personal information from third parties where it is unreasonable or impracticable to collect it directly from you, such as from travel agents, airlines, hotels, or other service providers involved in your travel arrangements.
2. Use and Disclosure of Personal Information
We use your personal information primarily for the purpose for which it was collected, including to:
- Process and confirm your travel bookings and arrangements.
- Provide you with information about our services and special offers.
- Manage our relationship with you, including responding to inquiries and feedback.
- Improve our services and develop new offerings.
- Conduct market research and analysis.
- Process payments and manage billing.
- Comply with our legal and regulatory obligations.
We may disclose your personal information to:
- Airlines, hotels, ground operators, and other third-party service providers necessary to fulfill your travel arrangements.
- Our agents, contractors, and service providers who assist us in operating our business (e.g., IT services, marketing, payment processing).
- Government and regulatory authorities as required by law.
- Professional advisors (e.g., lawyers, accountants).
In some cases, your personal information may be disclosed to overseas recipients where your travel arrangements involve international destinations or service providers. We will take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.
3. Data Quality and Security
We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. We also take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards.
4. Accessing and Correcting Your Personal Information
You have a right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We may charge a reasonable fee for providing access to cover administrative costs, but we will notify you of any such fees in advance. We will respond to your request within a reasonable timeframe.
5. Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing using the contact details provided below. We will investigate your complaint and endeavour to provide a response within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our site. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
7. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Wander Anchor Experiences
- 387 Flinders Lane, Level 5, Melbourne, VIC, 3000, Australia
- Phone: (03) 9876 5432